Citel EXTender 6000 Specifications

Quality is our job. Customer satisfaction is our mission! M-6000-MUM Rev AC March 13, 20056PBXgatewayTM & EXTenderTM 6000

PBXgateway™ & EXTender™6000 System Administrator’s Guide 4 Protection of the Environment – The WEEE Directive This equipment is marked accordin

PBXgateway™ & EXTenderTM 6000 System Administrator’s Guide 94 Setting up Call-Suspend (Gateway and Remote) The Call Suspend feature allows the

PBXgateway™ & EXTenderTM 6000 System Administrator’s Guide 95 Figure 49: RVP_Over_IP Call Suspend 3. Press theÆ key to the Enabled parameter

PBXgateway™ & EXTenderTM 6000 System Administrator’s Guide 96 8. If you have selected Lamp mode for any ports, press the Èand Ækey to the Ind

PBXgateway™ & EXTenderTM 6000 System Administrator’s Guide 97 Procedure for Norstar (Gateway and Remote) 1. Access the Call_Suspend Menu usin

PBXgateway™ & EXTenderTM 6000 System Administrator’s Guide 98 Figure 53: RVP_Direct Call_Suspend Settings 3. Press the Èand Ækey to the Time

PBXgateway™ & EXTenderTM 6000 System Administrator’s Guide 99 Enabling ConneX The PBXgateway supports the ConneX features. This application put

PBXgateway™ & EXTenderTM 6000 System Administrator’s Guide 100 IMPORTANT: The Norstar KSU may take up to 5 minutes to initialize. It is recomm

PBXgateway™ & EXTenderTM 6000 System Administrator’s Guide 101 Figure 58: ConneX – Individual Port Figure 59: ConneX – Default Port 5. The

PBXgateway™ & EXTenderTM 6000 System Administrator’s Guide 102 ConneX Parameters Table 1: ConneX Port Parameters Parameter Description Enable

PBXgateway™ & EXTenderTM 6000 System Administrator’s Guide 103 this port. Note: The PBXgateway uses a zero base key mapping. For example, in D

PBXgateway™ & EXTender™6000 System Administrator’s Guide 5 Security of Your System: Preventing Toll Fraud

PBXgateway™ & EXTenderTM 6000 System Administrator’s Guide 104 5. Enter a password so the user can access their email. (optional) Ask your Sy

PBXgateway™ & EXTenderTM 6000 System Administrator’s Guide 105 Login to Alternate Remote Unit (Gateway) The system administrator can connect to

PBXgateway™ & EXTenderTM 6000 System Administrator’s Guide 106 Remote Unit Configuration Direct Serial Connection (RVP_Direct) The EXTender 600

PBXgateway™ & EXTenderTM 6000 System Administrator’s Guide 107 IP Connection (RVP_Over_IP) – Remote Only The EXTender 6000 and the EXTender 400

PBXgateway™ & EXTenderTM 6000 System Administrator’s Guide 108 Path: Remote->Configuration->Connect->RVP_Over_IP->Default Port The

PBXgateway™ & EXTenderTM 6000 System Administrator’s Guide 109 Customizing Individual Ports (Gateway and Remote) The system administrator can c

PBXgateway™ & EXTenderTM 6000 System Administrator’s Guide 110 Banner (Gateway and Remote) 1. Press the  key to access the Banner parameter.

PBXgateway™ & EXTenderTM 6000 System Administrator’s Guide 111  sequential numbers or characters  Example: 987654321 or abcdefg  number

PBXgateway™ & EXTenderTM 6000 System Administrator’s Guide 112 Setting the Make Set Busy Key (Meridian Remote Only) The MSB (Make Set Busy) key

PBXgateway™ & EXTenderTM 6000 System Administrator’s Guide 113 IMPORTANT: If power to the remote unit fails, the Analog port is not available t

PBXgateway™ & EXTender™6000 System Administrator’s Guide 6 About This Manual Intended Audience This manual is intended to help with the install

PBXgateway™ & EXTenderTM 6000 System Administrator’s Guide 114 5. Access the 911 Analog Key using the following path: Path: Remote->Confi

PBXgateway™ & EXTenderTM 6000 System Administrator’s Guide 115 Logout (Gateway and Remote) Procedure 1. Select the Logout parameter from the M

PBXgateway™ & EXTenderTM 6000 System Administrator’s Guide 116 Active Call Monitoring (Norstar EXTender 6000 Only) This setting, if enabled, al

PBXgateway™ & EXTenderTM 6000 System Administrator’s Guide 117 Chapter 4: The Management Interface (MI) This Chapter provides information on

PBXgateway™ & EXTenderTM 6000 System Administrator’s Guide 118 Introduction This Chapter provides background information for each parameter wi

PBXgateway™ & EXTenderTM 6000 System Administrator’s Guide 119 Gateway & Remote Menus Port Menu Port Configuration (Gateway)

PBXgateway™ & EXTenderTM 6000 System Administrator’s Guide 120 Port Configuration (Remote) Menu items may vary, depending on protocol. Figure

PBXgateway™ & EXTenderTM 6000 System Administrator’s Guide 121 Voice Menu (Gateway only) Parameter To set this parameter see page For mor

PBXgateway™ & EXTenderTM 6000 System Administrator’s Guide 122 Log Menu (Remote and Gateway) Parameter To set this parameter see page For m

PBXgateway™ & EXTenderTM 6000 System Administrator’s Guide 123 SNMP Menu (Remote and Gateway) Parameter To set this parameter see page For

PBXgateway™ & EXTenderTM 6000 System Administrator’s Guide 7 Product Overview The following section provides a product overview for the PBX

PBXgateway™ & EXTenderTM 6000 System Administrator’s Guide 124 System Menu (Gateway) System Menu (Remote) Parameter To set this parameter

PBXgateway™ & EXTenderTM 6000 System Administrator’s Guide 125 Utilities->System Menu (Remote and Gateway) Parameter To set this paramet

PBXgateway™ & EXTenderTM 6000 System Administrator’s Guide 126 Utilities->File Menu (Remote and Gateway) Parameter To set this parameter

PBXgateway™ & EXTenderTM 6000 System Administrator’s Guide 127 Remote Menus Connect->RVP_Direct Parameter To set this parameter see page

PBXgateway™ & EXTenderTM 6000 System Administrator’s Guide 128 MI Parameters Address (IP->LAN ->Address) Parameter Location: Gateway/Re

PBXgateway™ & EXTenderTM 6000 System Administrator’s Guide 129 Banner Parameter Location: Gateway/Remote ->Configuration->Port->Banne

PBXgateway™ & EXTenderTM 6000 System Administrator’s Guide 130 Community Parameter Location: Gateway/Remote ->Configuration->IP->SNMP

PBXgateway™ & EXTenderTM 6000 System Administrator’s Guide 131 Description Parameter Location: Gateway/Remote ->Configuration->Port->

PBXgateway™ & EXTenderTM 6000 System Administrator’s Guide 132 Dump All Parameter Location: Gateway/Remote ->Utilities->System Descri

PBXgateway™ & EXTenderTM 6000 System Administrator’s Guide 133 FTP Parameter Location: Remote/Gateway->Configuration->IP Description: E

PBXgateway™ & EXTender™6000 System Administrator’s Guide 8 Product Summary The PBXgateway is a multi-user telephony device enabling remote te

PBXgateway™ & EXTenderTM 6000 System Administrator’s Guide 134 IP Destination Parameter Location: Remote->Configuration->Connect->RVP

PBXgateway™ & EXTenderTM 6000 System Administrator’s Guide 135 Method (Voice) Parameter Location: Gateway ->Configuration->Default->

PBXgateway™ & EXTenderTM 6000 System Administrator’s Guide 136 MSB Key Parameter Location: Remote>Configuration->Port Description: The

PBXgateway™ & EXTenderTM 6000 System Administrator’s Guide 137 Password (Connect) Parameter Location: Remote/Gateway ->Configuration->P

PBXgateway™ & EXTenderTM 6000 System Administrator’s Guide 138 Port Matching Parameter Location: Gateway ->Configuration->Connect->Po

PBXgateway™ & EXTenderTM 6000 System Administrator’s Guide 139 Priority (Syslog) Parameter Location: Remote/Gateway ->Configuration->

PBXgateway™ & EXTenderTM 6000 System Administrator’s Guide 140 Secondary Interface Parameter Location: Remote ->Configuration->Connect-

PBXgateway™ & EXTenderTM 6000 System Administrator’s Guide 141 Subnet Mask Parameter Location: Remote/Gateway ->Configuration->IP->Ad

PBXgateway™ & EXTenderTM 6000 System Administrator’s Guide 142 SysLocation Parameter Location: Remote/Gateway ->Configuration->IP->SN

PBXgateway™ & EXTenderTM 6000 System Administrator’s Guide 143 Trap Path Parameter Location: Remote/Gateway ->Configuration->IP->SNMP

PBXgateway™ & EXTender™6000 System Administrator’s Guide 9 Types of Network Connections The PBXgateway is designed to connect over a wide varie

PBXgateway™ & EXTenderTM 6000 System Administrator’s Guide 144 User ID Parameter Location: Remote/Gateway ->Configuration->Port->Port

PBXgateway™ & EXTenderTM 6000 System Administrator’s Guide 145 This page intentionally left blank.

PBXgateway™ & EXTenderTM 6000 System Administrator’s Guide 146 Chapter 5: Troubleshooting This Chapter provides information to locate, isolat

PBXgateway™ & EXTenderTM 6000 System Administrator’s Guide 147 Baseline Checklist Status LEDs Troubleshooting Procedures Voice Quali

PBXgateway™ & EXTenderTM 6000 System Administrator’s Guide 148 Baseline Checklist The Baseline Checklist is a logical list of items that are as

PBXgateway™ & EXTenderTM 6000 System Administrator’s Guide 149 EXTender 4000 Unit Checklist Verify that the power supply is plugged into an ac

PBXgateway™ & EXTenderTM 6000 System Administrator’s Guide 150 Status LEDs PBXgateway and Branch Office EXTender When the units are powered-u

PBXgateway™ & EXTenderTM 6000 System Administrator’s Guide 151 Power Up Sequence The following steps are performed automatically when the PBXga

PBXgateway™ & EXTenderTM 6000 System Administrator’s Guide 152 Step # 2 Selftest After the DRAM tests a set of selftest diagnostics run. The se

PBXgateway™ & EXTenderTM 6000 System Administrator’s Guide 153 System Status LEDs The PBXgateway and Branch Office units have four tri-color

PBXgateway™ & EXTender™6000 System Administrator’s Guide 10 Connections vs. Remotes Types of Connections Remotes Supported Type Maximum #

PBXgateway™ & EXTenderTM 6000 System Administrator’s Guide 154 Remote Up: Phone at the remote site is online. Remote test: This test sends pac

PBXgateway™ & EXTenderTM 6000 System Administrator’s Guide 155 EXTender 4000 Once the EXTender 4000 is properly connected it will begin a seri

PBXgateway™ & EXTenderTM 6000 System Administrator’s Guide 156 Troubleshooting Procedure PBXgateway & Branch Office units The following pro

PBXgateway™ & EXTenderTM 6000 System Administrator’s Guide 157 Port Status LEDs After the units have gone through the self-diagnostics tests (s

PBXgateway™ & EXTenderTM 6000 System Administrator’s Guide 158 Test the WAN Connection If all of your Port and WAN LEDs indicate the units are

PBXgateway™ & EXTenderTM 6000 System Administrator’s Guide 159 The test results are shown below; If the items circled register an

PBXgateway™ & EXTenderTM 6000 System Administrator’s Guide 160 Test the IP Connection If all of your Status LEDs indicate the units are install

PBXgateway™ & EXTenderTM 6000 System Administrator’s Guide 161 Voice Quality Expectations EXTenders use industry-standard voice compression met

PBXgateway™ & EXTenderTM 6000 System Administrator’s Guide 162 Echo Problems Understanding and Correcting Echo Problems The PBXgateway and bot

PBXgateway™ & EXTenderTM 6000 System Administrator’s Guide 163 Management Interface (MI) Status Menus RVP_DIRECT Menus Port Status Look for:

PBXgateway™ & EXTender™6000 System Administrator’s Guide 11 Compatible Telephones Nortel (Meridian and Norstar) Avaya Meridian M2006 * M2008 *

PBXgateway™ & EXTenderTM 6000 System Administrator’s Guide 164 WAN Stats Look for: Any “Framing Errors”, “Parity Errors”, “CRC Errors”, “Overr

PBXgateway™ & EXTenderTM 6000 System Administrator’s Guide 165 WAN Bandwidth Look for: Any “Clipped ” (Kbps) count. This indicates packets tha

PBXgateway™ & EXTenderTM 6000 System Administrator’s Guide 166 Connect Info Look for: A “Current State -> extended” value of “No”. This ind

PBXgateway™ & EXTenderTM 6000 System Administrator’s Guide 167 Connect Stats Look for:  A high number of "Connect tries". This indi

PBXgateway™ & EXTenderTM 6000 System Administrator’s Guide 168 RVP_IP Menus IP Active Make sure correct information is shown. If this is not c

PBXgateway™ & EXTenderTM 6000 System Administrator’s Guide 169 IP ARP Make sure you can see your "Default gateway" in this table; esp

PBXgateway™ & EXTenderTM 6000 System Administrator’s Guide 170 General System Info Figure 92: System Info

PBXgateway™ & EXTenderTM 6000 System Administrator’s Guide 171 Remote Phone Messages The following messages appear on the remote telephone dis

PBXgateway™ & EXTenderTM 6000 System Administrator’s Guide 172 Chapter 6: File Management and System Upgrades This chapter contains informati

PBXgateway™ & EXTenderTM 6000 System Administrator’s Guide 173 Introduction Access to the Flash File Syste Firmware

PBXgateway™ & EXTender™6000 System Administrator’s Guide 12 Compatible Telephones, continued Panasonic DBS Iwatsu 44210 44220 44223 44224 4422

PBXgateway™ & EXTenderTM 6000 System Administrator’s Guide 174 Configuration File Management Changing the Active Config file Introduction When

PBXgateway™ & EXTenderTM 6000 System Administrator’s Guide 175 Edit Non-Active Configuration Files Introduction The PBXgateway can be used in

PBXgateway™ & EXTenderTM 6000 System Administrator’s Guide 176 Creating a New Config File Introduction The PBXgateway can be used in different

PBXgateway™ & EXTenderTM 6000 System Administrator’s Guide 177 Upgrading the Software Visit the Service & Support section of www.mck.com to

PBXgateway™ & EXTenderTM 6000 System Administrator’s Guide 178 Save Active File as the Default This will delete the existing “default.mcb” file

PBXgateway™ & EXTenderTM 6000 System Administrator’s Guide 179 3. Place the asterisk next to the file(s) to be deleted and press

PBXgateway™ & EXTenderTM 6000 System Administrator’s Guide 180 Optimize the Flash File System The procedure outlined below includes all the ste

PBXgateway™ & EXTenderTM 6000 System Administrator’s Guide 181 . 2. Press Enter at the User prompt. 3. At the Password prompt, press Enter

PBXgateway™ & EXTenderTM 6000 System Administrator’s Guide 182 Via FTP Client The PBXgateway/EXTender 6000 can be act as a FTP client to downlo

PBXgateway™ & EXTenderTM 6000 System Administrator’s Guide 183 4. At the ftp> prompt, type get xxx.xxx.xxx yyy zzz c:\___\v???.mcb v???.mcb

PBXgateway™ & EXTender™6000 System Administrator’s Guide 13 Typical Installation Typical Installation The PBXgateway can be installed with a va

PBXgateway™ & EXTenderTM 6000 System Administrator’s Guide 184 2. Select n (No) when asked to optimize. The flash file system was optimized in

PBXgateway™ & EXTenderTM 6000 System Administrator’s Guide 185 Procedure 1. Connect to the MI via a HyperTerminal or a Telnet session. 2. On

PBXgateway™ & EXTenderTM 6000 System Administrator’s Guide 186 4. Once the file verification has been passed, press y (Yes) when prompted to

PBXgateway™ & EXTenderTM 6000 System Administrator’s Guide 187 Using an External WAN Connection Introduction The PBXgateway is capable of tran

PBXgateway™ & EXTenderTM 6000 System Administrator’s Guide 188 Using a Direct Console Connection The PBXgateway is capable of transferring tex

PBXgateway™ & EXTenderTM 6000 System Administrator’s Guide 189 5. Select Transfer-Send Text File command from the ETI program. Locate the text

PBXgateway™ & EXTenderTM 6000 System Administrator’s Guide 190 Chapter 7: Glossary This Chapter provides a list of terms that are used in the

PBXgateway™ & EXTenderTM 6000 System Administrator’s Guide 191 10/100Base-T A networking standard that supports data transfer rates up to 100

PBXgateway™ & EXTenderTM 6000 System Administrator’s Guide 192 Baud Rate The speed in Kbps at which digital data can be transmitted. Branch Off

PBXgateway™ & EXTenderTM 6000 System Administrator’s Guide 193 Domain Name The fully qualified name of a domain of a network. Example “MCK.com”

PBXgateway™ & EXTender™6000 System Administrator’s Guide i Copyright © 2001, 1999-2000, MCK Communications All Rights Reserved Printed in USA

PBXgateway™ & EXTender™6000 System Administrator’s Guide 14 Synchronous-Serial Connection Synchronous-Serial A connection type utilizing the RV

PBXgateway™ & EXTenderTM 6000 System Administrator’s Guide 194 H Half Duplex Refers to the transmission of data in just one direction at a time

PBXgateway™ & EXTenderTM 6000 System Administrator’s Guide 195 L LAN Local Area Network. A short distance data communications network used to l

PBXgateway™ & EXTenderTM 6000 System Administrator’s Guide 196 Punch Block A device used to connect one group of wires to another. A punch bloc

PBXgateway™ & EXTenderTM 6000 System Administrator’s Guide 197 Subnet A smaller network that is part of a main network. Subnet Mask Used to mas

PBXgateway™ & EXTenderTM 6000 System Administrator’s Guide 198 T T1 A digital transmission link with a capacity of 1.544Mbps. TA Terminal Adapt

PBXgateway™ & EXTenderTM 6000 System Administrator’s Guide 199 Appendix A: Management Interface (MI) Menus Introduction Main Menu

PBXgateway™ & EXTenderTM 6000 System Administrator’s Guide 200 Main Menu Menu Sub-Menus For more Info see Configuration Port Page 201

PBXgateway™ & EXTenderTM 6000 System Administrator’s Guide 201 Port Menu Menu Parameters Possible Value Default value For more info see page

PBXgateway™ & EXTenderTM 6000 System Administrator’s Guide 202 Voice Menu Parameters Possible Values Default value For more info see page

PBXgateway™ & EXTenderTM 6000 System Administrator’s Guide 203 WAN Menu (WAN 1 & WAN 2) Parameters Possible Value Default value For more

PBXgateway™ & EXTender™6000 System Administrator’s Guide 15 Asynchronous-Serial Connection An Asynchronous-Serial Connection is a connection wh

PBXgateway™ & EXTenderTM 6000 System Administrator’s Guide 204 Connect Menu (R) Parameters Possible Value Default value For more info see pa

PBXgateway™ & EXTenderTM 6000 System Administrator’s Guide 205 RVP_Direct Menu (R) Parameters Possible Value Default value For more info see p

PBXgateway™ & EXTenderTM 6000 System Administrator’s Guide 206 RVP_over_IP Menu (R) Parameters Possible Value Default value For more info

PBXgateway™ & EXTenderTM 6000 System Administrator’s Guide 207 Log Menu Parameters Possible Value Default value For more info see Page Si

PBXgateway™ & EXTenderTM 6000 System Administrator’s Guide 208 IP Menu Parameters Possible Value Default value For more info see page Ad

PBXgateway™ & EXTenderTM 6000 System Administrator’s Guide 209 SNMP Menu Parameters Possible Value Default value For more info see page E

PBXgateway™ & EXTenderTM 6000 System Administrator’s Guide 210 System Menu Parameters Possible Value Default value For more info see page

PBXgateway™ & EXTenderTM 6000 System Administrator’s Guide 211 Utilities Menu Menu Parameters Possible Value Default value For more info see p

PBXgateway™ & EXTenderTM 6000 System Administrator’s Guide 212 Set Date Menu Parameters Possible Value Default value For more info see page

PBXgateway™ & EXTenderTM 6000 System Administrator’s Guide 213 Diagnostics Menu Menu Parameters Possible Value Default value For more info se

PBXgateway™ & EXTenderTM 6000 System Administrator’s Guide 16 Voice Over IP (RVP__Over_IP) Voice over IP (VoIP) A network connection allowing v

PBXgateway™ & EXTenderTM 6000 System Administrator’s Guide 214 Appendix B: Bandwidth Requirements This Appendix provides information on the

PBXgateway™ & EXTenderTM 6000 System Administrator’s Guide 215 Overview One of the most important factors in the success of your PBXgateway is

PBXgateway™ & EXTenderTM 6000 System Administrator’s Guide 216 Voice Compression The PBXgateway deploys voice compression in order to extend mu

PBXgateway™ & EXTenderTM 6000 System Administrator’s Guide 217 Selecting the Proper Voice Compression The best voice quality is achieved by usi

PBXgateway™ & EXTenderTM 6000 System Administrator’s Guide 218 Appendix C: EXTender 6000 Phone-Set Interface Provided for reference only. Thi

PBXgateway™ & EXTenderTM 6000 System Administrator’s Guide 219 Phone-Set Interface Introduction The Phone-Set interface is used for setting li

PBXgateway™ & EXTenderTM 6000 System Administrator’s Guide 220 Note: Once in the interface this is the first screen displayed. 2: Ok 3: Nxt

PBXgateway™ & EXTenderTM 6000 System Administrator’s Guide 221 Appendix D: SNMP This Chapter provides information on the PBXgateway Simple Ne

PBXgateway™ & EXTenderTM 6000 System Administrator’s Guide 222 Introduction The PBXgateway supports the Simple Network Management Protocol (SNM

PBXgateway™ & EXTenderTM 6000 System Administrator’s Guide 223 MI Status Menu vs. MIB Group Table MI Status Menu

PBXgateway™ & EXTender™6000 System Administrator’s Guide 17 Digital Telephone/PBX Features Digital phones extended by the PBXgateway have the f

PBXgateway™ & EXTenderTM 6000 System Administrator’s Guide 224 Major Groups of the EXTender MIB MIB Group Management Interface (MI) Menu Pag

PBXgateway™ & EXTenderTM 6000 System Administrator’s Guide 225 MIB Group Tables Group Name: extSystemGroup Description extHardwareType Ind

PBXgateway™ & EXTenderTM 6000 System Administrator’s Guide 226 Group Name: extInfoTable Description extInfoPort Ports 1-8. extInfoCurrentSta

PBXgateway™ & EXTenderTM 6000 System Administrator’s Guide 227 Group Name: extStatisticsTable Description extStatConnectTries Amount of co

PBXgateway™ & EXTenderTM 6000 System Administrator’s Guide 228 Group Name: extPortStatTable Description extPstatPercentVC Percentage value

PBXgateway™ & EXTenderTM 6000 System Administrator’s Guide 229 Group Name: extWANStatTable Description extWAN Shows WAN ports: WAN1, WAN2

PBXgateway™ & EXTenderTM 6000 System Administrator’s Guide 230 Group Name: extBandwidthUsageTable Description extBandwidthIndex Indicates

PBXgateway™ & EXTenderTM 6000 System Administrator’s Guide 231 Group Name: extPortTable Description extPtabPortID The Port ID names. extPt

PBXgateway™ & EXTenderTM 6000 System Administrator’s Guide 232 Group Name: extAlarmNotificationGroup Description extAlarm Log messages tha

PBXgateway™ & EXTenderTM 6000 System Administrator’s Guide 233 Group Name: extTopologyGroup Description extTopType The device type of the

PBXgateway™ & EXTender™6000 System Administrator’s Guide 18 Call Suspend The Call Suspend feature allows the telecom manager to reduce dialup I

PBXgateway™ & EXTenderTM 6000 System Administrator’s Guide 234 Group Name: extRvpDirectGroup Description extRvpDirectPrimaryInterface The R

PBXgateway™ & EXTenderTM 6000 System Administrator’s Guide 235 SNMP Setup This Addendum covers information for installing all support software,

PBXgateway™ & EXTenderTM 6000 System Administrator’s Guide 236 Setting the Community Password The EXTender comes with a default SNMP read passw

PBXgateway™ & EXTenderTM 6000 System Administrator’s Guide 237 Defining a Fatal Trap Below is an example of setting up “HP Openview for Windows

PBXgateway™ & EXTenderTM 6000 System Administrator’s Guide 238 Defining an Info Trap 1. From within the third party software, navigate to the

PBXgateway™ & EXTenderTM 6000 System Administrator’s Guide 239 Using SNMP to Monitor & Troubleshoot Problems Below is an example of how to

PBXgateway™ & EXTenderTM 6000 System Administrator’s Guide 240 This page is intentionally left blank.

PBXgateway™ & EXTenderTM 6000 System Administrator’s Guide 242 Appendix E: Log Messages This Chapter provides information on Log Messages. A

PBXgateway™ & EXTenderTM 6000 System Administrator’s Guide 243 Log Messages Introduction Message Categories Each menu within the MI conta

PBXgateway™ & EXTenderTM 6000 System Administrator’s Guide 19 Call Suspend Modes The Call Suspend feature is primarily designed for EXTender co

PBXgateway™ & EXTenderTM 6000 System Administrator’s Guide 244 Log Priorities Log Priority Definition Fatal Unit failed. Contact customer ser

PBXgateway™ & EXTenderTM 6000 System Administrator’s Guide 245 INFO MGMT Resetting Port 2 The administrator reset the indicated phone port.

PBXgateway™ & EXTenderTM 6000 System Administrator’s Guide 246 Priority Category Message Description/Action SNMP WARNING MGMT Console upload

PBXgateway™ & EXTenderTM 6000 System Administrator’s Guide 248 Appendix F: ConneX Application Guide Use this Appendix to help you get your C

PBXgateway™ & EXTenderTM 6000 System Administrator’s Guide 249 Personal ConneX Information IMPORTANT: The terms RemoteConneX and MobileConneX w

PBXgateway™ & EXTenderTM 6000 System Administrator’s Guide 250 Using ConneX The following pages provide step-by-step instructions for programmi

PBXgateway™ & EXTenderTM 6000 System Administrator’s Guide 251 ConneX PBXgatewayPBXAny touch-tone phoneCall routed to cell phonePSTN & Wir

PBXgateway™ & EXTenderTM 6000 System Administrator’s Guide 252 Operation Modes Roaming This mode allows you to program/modify the Dialback Numb

PBXgateway™ & EXTenderTM 6000 System Administrator’s Guide 253 Assign/Change Your Password The user password is an optional feature of the Conn

PBXgateway™ & EXTender™6000 System Administrator’s Guide 20 ConneX PBXgatewayPBXAny touch-tone phoneCall routed to cell phonePSTN & Wirele

PBXgateway™ & EXTenderTM 6000 System Administrator’s Guide 254 Access PBX dialtone (Fixed/Forced Mode ONLY) 1. Call the number provided to you

PBXgateway™ & EXTenderTM 6000 System Administrator’s Guide 255 ConneX Mobile Application Commands - DEFINITY The following table lists the DEFI

PBXgateway™ & EXTenderTM 6000 System Administrator’s Guide 256 ConneX Mobile Application Commands - Meridian The following table lists the Meri

PBXgateway™ & EXTenderTM 6000 System Administrator’s Guide 257 ConneX Mobile Application Commands - Norstar When using a Norstar digital set, s

PBXgateway™ & EXTenderTM 6000 System Administrator’s Guide 258 Getting Started on a RemoteConneX Phone Congratulations on your purchase of the

PBXgateway™ & EXTenderTM 6000 System Administrator’s Guide 259 Feature Softkeys Once logged into the system, the following menu will appear: T

PBXgateway™ & EXTenderTM 6000 System Administrator’s Guide 260 Answering an Incoming Home Call... (Call Waiting must be enabled on this home li

PBXgateway™ & EXTenderTM 6000 System Administrator’s Guide 261 Hang Up (HangUp) Hangs up the active call, but keeps the RemoteConneX session ac

PBXgateway™ & EXTenderTM 6000 System Administrator’s Guide 262 Transfer (Xfer) 1. Press the # # T when on an existing call. 2. At dialtone di

PBXgateway™ & EXTenderTM 6000 System Administrator’s Guide 263 Appendix G: PBX/KSU ConneX Configuration The following KSU/PBX configuration

PBXgateway™ & EXTender™6000 System Administrator’s Guide 21 Fax Traffic (DEFINITY and Meridian) You are able to send fax traffic over the 2nd B

PBXgateway™ & EXTenderTM 6000 System Administrator’s Guide 264 Norstar KSU ConneX Configuration This section illustrates two variations of Nor

PBXgateway™ & EXTenderTM 6000 System Administrator’s Guide 265 Lines Settings here are used for inbound external calling to login to the IVR ut

PBXgateway™ & EXTenderTM 6000 System Administrator’s Guide 266 Bridged Appearance– Remote Set Bridged to Desk Set The incoming call will ring

PBXgateway™ & EXTenderTM 6000 System Administrator’s Guide 267 Definity PBX ConneX Configuration The instructions below are applicable for the

PBXgateway™ & EXTenderTM 6000 System Administrator’s Guide 268 14. Perform a display station on extension Ch1 to certify that all changes have

PBXgateway™ & EXTenderTM 6000 System Administrator’s Guide 269 4. Set the Class of Service to Call Forward No Answer allowed (FNA) ITEM CLS to

PBXgateway™ & EXTenderTM 6000 System Administrator’s Guide 270 3. Select a phone TYPE that supports Analog Terminal Adapter (ATA) functionalit

PBXgateway™ & EXTenderTM 6000 System Administrator’s Guide 271 Example for Scenario #1 – Programming the Primary Voice Channel (Ch1) TN 002 0

PBXgateway™ & EXTenderTM 6000 System Administrator’s Guide 272 Example for Scenario #1 – Programming the Secondary Data Channel (Ch2) TYPE: TY

PBXgateway™ & EXTenderTM 6000 System Administrator’s Guide 273 Index 2 2 for 1 Configuration Remote unit configuration, 88 A Access Interactive

PBXgateway™ & EXTender™6000 System Administrator’s Guide 22 Voice Compression vs. Bandwidth The PBXgateway provides a choice of voice compressi

PBXgateway™ & EXTenderTM 6000 System Administrator’s Guide 274 Management Interface (MI) Connections, 45 Management Interface (MI) Status Menus

PBXgateway™ & EXTenderTM 6000 System Administrator’s Guide 275 T TCP/UDP Requirements, 61 Telnet, 47 Telnet parameter, 141 TERMINAL SETTINGS, 4

PBXgateway™ & EXTender™6000 System Administrator’s Guide 23 Physical Characteristics The PBXgateway is an enclosed metal chassis, which can be

PBXgateway™ & EXTender™6000 System Administrator’s Guide ii

PBXgateway™ & EXTender™6000 System Administrator’s Guide 24 Configuration and Management Configuration and Manageme The MI Phone

PBXgateway™ & EXTenderTM 6000 System Administrator’s Guide 25 Chapter 1: Product Specifications This Chapter provides information and specif

PBXgateway™ & EXTenderTM 6000 System Administrator’s Guide 26 Specifications This section contains information on specific electrical and mecha

PBXgateway™ & EXTenderTM 6000 System Administrator’s Guide 27 Chapter 2: Installation This Chapter provides the following information for ins

PBXgateway™ & EXTenderTM 6000 System Administrator’s Guide 28 Safety Checklist ! IMPORTANT SAFETY INSTRUCTIONS  Do not install this produ

PBXgateway™ & EXTenderTM 6000 System Administrator’s Guide 29 Hardware Components The figures below show the PBXgateway front panel display and

PBXgateway™ & EXTenderTM 6000 System Administrator’s Guide 30 Pre-Installation Requirements MCK Supplied Equipment PBXgateway  One eight or

PBXgateway™ & EXTenderTM 6000 System Administrator’s Guide 31 Customer Supplied Equipment Note: This includes information for installing the PB

PBXgateway™ & EXTenderTM 6000 System Administrator’s Guide 32 Network Requirements The PBXgateway and EXTender 6000 must be installed on an exi

PBXgateway™ & EXTenderTM 6000 System Administrator’s Guide 33 Installation Connecting the PBX/KSU to the PBXgateway Required Components

PBXgateway™ & EXTender™6000 System Administrator’s Guide iii Table of Contents Table of Contents ...

PBXgateway™ & EXTenderTM 6000 System Administrator’s Guide 34 Connections to the PBX continued Punch BlocksRJ-21(up to 12 Ports)Cross-ConnectW

PBXgateway™ & EXTenderTM 6000 System Administrator’s Guide 35 Mounting the PBXgateway and EXTender 6000 Introduction The following procedure ex

PBXgateway™ & EXTenderTM 6000 System Administrator’s Guide 36 Connections to the Network Device Introduction Synchronous Asynch

PBXgateway™ & EXTenderTM 6000 System Administrator’s Guide 37 Wiring Information Wiring Info Figure 8 through 10, lists each pin within the DB-

PBXgateway™ & EXTenderTM 6000 System Administrator’s Guide 38 RS-530 (DB-25) Serial Connector Pinouts 1 ShieldShield Designations Signal/Voltag

PBXgateway™ & EXTenderTM 6000 System Administrator’s Guide 39 Compatible Remote Units The PBXgateway is compatible with the following Remote un

PBXgateway™ & EXTenderTM 6000 System Administrator’s Guide 40 Connecting the EXTender 6000 Remote Unit to the Remote Phones Punch BlocksRJ-21(

PBXgateway™ & EXTenderTM 6000 System Administrator’s Guide 41 Before you Power-Up the PBXgateway and EXTender 6000 Introduction This procedure

PBXgateway™ & EXTenderTM 6000 System Administrator’s Guide 42 Chapter 3: Configuration This Chapter provides information for configuring the

PBXgateway™ & EXTenderTM 6000 System Administrator’s Guide 43 Connecting to the PBXgateway Interface Methods Security

PBXgateway™ & EXTender™6000 System Administrator’s Guide iv Setting the IP Parameters (Gateway and Remote) ...

PBXgateway™ & EXTenderTM 6000 System Administrator’s Guide 44 Connecting to the Management Interface (MI) Direct Serial Connection Introduction

PBXgateway™ & EXTenderTM 6000 System Administrator’s Guide 45 IMPORTANT: If the unit is already powered-up the screen may display garbage char

PBXgateway™ & EXTenderTM 6000 System Administrator’s Guide 46 1. Go to the browser window. 2. In the pulldown menu, select Tools->Internet

PBXgateway™ & EXTenderTM 6000 System Administrator’s Guide 47 Welcome Screen Once the system administrator has connected to the MI the followin

PBXgateway™ & EXTenderTM 6000 System Administrator’s Guide 48 Help Screen The MI has a built-in Help Screen that provides basic information for

PBXgateway™ & EXTenderTM 6000 System Administrator’s Guide 49 Typical Menu Unit Menu Menu Dat

PBXgateway™ & EXTenderTM 6000 System Administrator’s Guide 50 Menu Components Area Description Unit Identifier Displays either “Remote” or “

PBXgateway™ & EXTenderTM 6000 System Administrator’s Guide 51 Command Keys Introduction The Management Interface (MI) utilizes a minimal set of

PBXgateway™ & EXTenderTM 6000 System Administrator’s Guide 52 PBXgateway Menu Items and Structure The figure below outlines the menu structure

PBXgateway™ & EXTenderTM 6000 System Administrator’s Guide 53 Remote Unit Menu Items and Structure This section of the manual provides a list o

PBXgateway™ & EXTender™6000 System Administrator’s Guide v Appendix C: EXTender 6000 Phone-Set Interface...

PBXgateway™ & EXTenderTM 6000 System Administrator’s Guide 54 Remote Unit Menu Structure Network Environments Types of Networks Introduction

PBXgateway™ & EXTenderTM 6000 System Administrator’s Guide 55 Synchronous-Serial Device Configuration (RVP_Direct) This section of the manual p

PBXgateway™ & EXTenderTM 6000 System Administrator’s Guide 56 Synchronous-Serial Device Configuration continued Optional Configuration - EXTen

PBXgateway™ & EXTenderTM 6000 System Administrator’s Guide 57 Asynchronous-Serial Device Configuration (RVP_Direct) This section of the manual

PBXgateway™ & EXTenderTM 6000 System Administrator’s Guide 58 Asynchronous-Serial Device Configuration continued Optional Configuration - EXTe

PBXgateway™ & EXTenderTM 6000 System Administrator’s Guide 59 IP Network Configuration (RVP_Over_IP) MCK’s IP-based products utilize Voice over

PBXgateway™ & EXTenderTM 6000 System Administrator’s Guide 60 TCP/UDP Requirements Ensure that the correct TCP/UDP ports have been opened to al

PBXgateway™ & EXTenderTM 6000 System Administrator’s Guide 61 Setting PBXgateway and EXTender Parameters IMPORTANT: Changes made in this secti

PBXgateway™ & EXTenderTM 6000 System Administrator’s Guide 62 Port Setup <Default> vs. Individual Port Settings Introduction &l

PBXgateway™ & EXTenderTM 6000 System Administrator’s Guide 63 Setting Voice Parameters (Gateway Only) Introduction The MI provides a menu for

PBXgateway™ & EXTenderTM 6000 System Administrator’s Guide 1 Regulatory – Compliance and Agency Approval This equipment complies with or has ob

PBXgateway™ & EXTenderTM 6000 System Administrator’s Guide 64  Async only: 3 multiples of Voice Packet Size Time Equivalent should be needed

PBXgateway™ & EXTenderTM 6000 System Administrator’s Guide 65 7. Press the  key to the Silence Detection. When enabled, the Gateway detects si

PBXgateway™ & EXTenderTM 6000 System Administrator’s Guide 66 Enabling/Disabling Telephony Ports (Gateway and Remote) The system administrator

PBXgateway™ & EXTenderTM 6000 System Administrator’s Guide 67 Setting a Connect Password (Gateway and Remote) A connect password provides an au

PBXgateway™ & EXTenderTM 6000 System Administrator’s Guide 68 Set User ID (Gateway and Remote) The PBXgateway is wired to 8 or 12 different dig

PBXgateway™ & EXTenderTM 6000 System Administrator’s Guide 69 Set Port Description (Gateway and Remote) The Description parameter provides 15 c

PBXgateway™ & EXTenderTM 6000 System Administrator’s Guide 70 WAN Port Set up (Gateway and Remote) Introduction The PBXgateway and Remote have

PBXgateway™ & EXTenderTM 6000 System Administrator’s Guide 71 Setting the WAN Sync Rate (Gateway and Remote) Procedure 1. Access the WAN 1 or

PBXgateway™ & EXTenderTM 6000 System Administrator’s Guide 72 Figure 26: WAN Menu 2. Press the  key to the Mode parameter. This parameter mu

PBXgateway™ & EXTenderTM 6000 System Administrator’s Guide 73 Setting the Async Parameters (Gateway and Remote) Procedure 1. Access the WAN 1

PBXgateway™ & EXTender™6000 System Administrator’s Guide 2 Problems, Repair and Warranty Should you experience trouble with this telephone equi

PBXgateway™ & EXTenderTM 6000 System Administrator’s Guide 74 4. Press the  key to the Async Rate parameter. This parameter sets the asynchr

PBXgateway™ & EXTenderTM 6000 System Administrator’s Guide 75 Figure 29: Async Remote Login Settings

PBXgateway™ & EXTenderTM 6000 System Administrator’s Guide 76 Setting the IP Parameters (Gateway and Remote) IP Address Parameters An Internet

PBXgateway™ & EXTenderTM 6000 System Administrator’s Guide 77 Rlogin & Login via IP (Gateway and Remote) This parameter allows for Remote L

PBXgateway™ & EXTenderTM 6000 System Administrator’s Guide 78 Telnet/FTP Set up (Gateway and Remote) The PBXgateway can be configured through a

PBXgateway™ & EXTenderTM 6000 System Administrator’s Guide 79 Web Server Set up Configure the PBXgateway using a standard web server over an ex

PBXgateway™ & EXTenderTM 6000 System Administrator’s Guide 80 Enabling/Disabling FTP (Gateway and Remote) 1. Press the  and  key to the FTP p

PBXgateway™ & EXTenderTM 6000 System Administrator’s Guide 81 DNS Set up (Gateway and Remote) The Domain Name System (DNS) is used in IP networ

PBXgateway™ & EXTenderTM 6000 System Administrator’s Guide 82 System Parameters Assign a Name to the Unit (Gateway and Remote) The MI provides

PBXgateway™ & EXTenderTM 6000 System Administrator’s Guide 83 Console Baud (Gateway and Remote) The Console Baud is the speed at which informat

PBXgateway™ & EXTenderTM 6000 System Administrator’s Guide 3 Important Safety Instructions ! The exclamation point in an equilateral triangl

PBXgateway™ & EXTenderTM 6000 System Administrator’s Guide 84 System Parameters - Remote Only 1. Access the System Menu from the Main Menu usi

PBXgateway™ & EXTenderTM 6000 System Administrator’s Guide 85 Utilities (Gateway and EXTender) Setting the Date (Gateway and EXTender) The Real

PBXgateway™ & EXTenderTM 6000 System Administrator’s Guide 86 Setting the Administrator’s Password (Gateway and EXTender) How the administrator

PBXgateway™ & EXTenderTM 6000 System Administrator’s Guide 87 Resetting Ports (Gateway and EXTender) There may be times when a port, or all the

PBXgateway™ & EXTenderTM 6000 System Administrator’s Guide 88 Optional PBXgateway Parameters The following pages describe helpful but optional

PBXgateway™ & EXTenderTM 6000 System Administrator’s Guide 89 Configuring the Remote Units (RVP_Direct) When configuring the remote units for 2

PBXgateway™ & EXTenderTM 6000 System Administrator’s Guide 90 Divide this bandwidth by either 64 or 56, in order to establish the correct numbe

PBXgateway™ & EXTenderTM 6000 System Administrator’s Guide 91 Simultaneous Direct and Telnet Connections to the MI The PBXgateway/EXTender now

PBXgateway™ & EXTenderTM 6000 System Administrator’s Guide 92 Modem DIP Switch (Gateway and Remote) The modem used for remote access may have a

PBXgateway™ & EXTenderTM 6000 System Administrator’s Guide 93 Type of Service Support The PBXgateway software supports the Type of Service pack